Meh looks like a LOT of mixed reviews.. Too shady for me to personaly give my money, but I'm just talking out my ass really because I order all my parts online and do all of my own work.

If I did know about a good local shop getting nothing but positive reviews, I'd be spending my money there because I like good honest people being able to do business. That's good to hear about LHT

The one time I was at DC, they fucking ignored my friend for a good 10 minutes until he pulled out his money, and bought wheels right on the spot. I know they get people going in there to look all the time, but they can atleast have the curtacy to say hello when you walk in the damn door

 

If I ever own a Honda or need mega custom welding done, John @ LHT is where I'll go. John used to use our Dyno at Secret Services way back in the cut and is nothing but a top-notch tuner and human being. I'm glad to hear business is still going well for him

 

Thanks to all that have replied to this thread in support of Driven Concepts and in support of separating fact from fiction. First of all, I would like to take this opportunity to clear Driven Concepts' and Ian's name.

I am the person to blame for John Ortiz's experience. Driven Concepts and Ian have NOTHING to do with this scenario. It is unfortunate that John Ortiz decided to slander Driven Concepts on Tampa Racing when he should have slandered me. Half of John's post would have been sufficient and based on fact. That is, LHT Performance does great work and they satisfied a customer's needs.

While I completely agree that John Ortiz was disappointed, I must point out that what he states as fact is, in fact, a skewed version of reality. Of course, John failed to mention anything negative that he contributed to the situation. For example, John owns a Mazda MX-3 with a 1.8L 4-cylinder, FWD. The manifold that he brought to me was designed to mount a T3/T4, top mount style, on a Mazda Miata, RWD.

"Somebody" hacked the runners off from the head flange, flipped the manifold over, and rewelded the runners to the flange. The stainless steel runners were MIG welded, using mild steel filler rod, to the stainless steel head flange.

Secondly, the TiAL 38mm wastegate flange was welded onto only runner #4. John originally asked me to cut the wastegate flange off and weld on a 90 degree elbow, retaining the flange on runner #4. I suggested to John that the wastegate flange be mounted or fed from the collector...the way it is supposed to be.

I proceeded to cut a 1 5/8" hole in the collector and TIG welded short section of straight 1.66" O.D. tubing. The manifold was ready for the 1 1/4" schedule 40 stainless steel weld el to be welded on, with a new wastegate flange, of course.

Anyhow, the point is that this customer, John Ortiz, did not have a poor experience with Driven Concepts or Ian. John Ortiz had an agreement with me, Jacob Whitely, not with Driven Concepts. He was my customer and the work was to be done at my shop using my TIG welder. In order to legitimately work on the manifold at Driven Concepts during business hours, I had a work order created for the job. Up to that point, Ian was not aware of John Ortiz's existence. When John stopped by Driven Concepts to abort the transaction, Ian, in his first ever contact with John Ortiz, attempted to retain him as a customer and he successfully resolved the matter.

Ian has done absolutely nothing wrong. He is a 100% stand up businessman and I am honored to know him. I am deeply sorry and I feel awful to see Ian's name dragged into this when he knew nothing about it.

In conclusion, Driven Concepts is an awesome shop and the place to go for straight up clean work, excellent prices, and personal, one-on-one customer service. Driven Concepts has the most talented employees I have ever worked with.

So, PLEASE, if anyone has formed a negative opinion of Ian or Driven Concepts as a result of this post, don't hesitate to do business with him. If anyone is to blame for not satisfying a customer, it is me. I failed John Ortiz and I sincerely apologize for not meeting his needs in sufficient time.

From, this point on, this matter is closed. I hope that John Ortiz can find it in his heart to forgive me. I am glad to see that his project is progressing and I wish him the best and Godspeed.

 

I have called up there and left messages before and never got a call back to this day.That isnt customer service and please explain how your side on chris's (cbrtrx) dealing with you since he has never told us about a bad experience with shops until he dealt with you guys.

 

Well said Jay

 

for those that dont know, im tommy and i am one of the techs that work in the back.

my apologies go out to those who've had a bad experience as far as coming to the showroom and not getting greeted right away. if i was to work in the front, i would be the first person you see, and probably the last person to say goodbye. what i am trying to say is, good service is hard to come by and we are trying our best to filter through those who are just here for a paycheck.

 

this is good shit

 

Takes balls to clear things up this way... props for standing up to it and admitting it...

We all fuck up, it's how we deal with fucking up that makes us a pussy piece of shit or a man...

Thanks for clarifying.

 

As for Customer Service for walk in customers... Can't you guys just hire some hot blond, slap some spandex on her for us? buwhahahaha!!!

 

from the complaints that I have read in this thread, that seems to be DCs problem. No one can expect an aftermarket shop to perform every request that comes in but its how you handle the buisness when things go wrong or when things go right. I am sure that if things were explained to the customer in a professional way that they arent able to complete the task presented then things would go over easily, but by the "just sue me then" cemments (weather true or not) is definatly not the way to go.