That does not look like a hack job to me, it looks like the manifold was unfinished. The "hack job" is whoever welded that manifold to begin with.

 

been on the car for 3 years, and has and will be making 350+whp. One hell of a hackjob i'd say

 

what?

 

your right it is

 

who built that manifold? I dont want to point fingers but who the hell puts the waste gate on 1 cyl?

 

Buwahahaha!!! Tha't what that whole in the #1 cylinder runner is... LOL

Seems like you had a side deal with Jay that went wrong...
It also seems that Ian promissed something that he didn't deliver...
It's life... deal with it... go to LHT, we all know they can do some sick shit over there!!

 

 

Now that everyone's chimed in, it's my turn. I will not suger coat nor will I lie about anything that's happened.

Jay approached me and informed me that he has a past customer whom had given him a manifold to fix, in which he's had for about 2 month. He added that he's so tied up at the shop, he can't make time to work on the manifold. He asked if it would be OK to use the shop's resourses to fix the manifold and in return, he will pay for the materials and such. I had absolutely no problems with it, and gave him the go. Couple of weeks later, the customer shows up after hours, and stayed with Jay just about the whole time. I even told him that since he's Jay's customer, he's more then welcome to go to the back working area next to Jay. Keep in mind that we have a rule of no customers in the back area.

The customer was at the shop for around 1~2 hours and left, I did not sense any form of anger or any other negative feeling. A couple of weeks later the customer came back during business hours and was speaking with Kirk. At this point in time, I was in the back and was paged up front. I came up front and spoke to the customer, at this time, I informed him that I know nothing about Jay and his deal. The only thing that I have been informed is the fact that Jay will be working on this on his free time, while clocked in. I asked the customer to hold on for a sec and ran to the back to find out exactly what's going on.

At this time, I find out that the customer got a quote from Glenn (fabricator at the time) and thought it was too expensive. While walking back to his car, Jay approached him and told him he could do it for $100. So, I began to realize that I've been lied to, it was a side job that Jay picked up while being at the shop (in my personal opinion, I do not believe this to be ethical). I went up front and told the customer exactly what happened and reasoned with him. The conversation lasted for a while, all in all, I DID promise him that I would have the manifold completed the next day by 12:30. I NEVER promised him that I would give him the gas money, he asked me to cover for gas and I pled with him the fact that between materials and labor already involved, I have already lost money. At this time, Jay cuts in and says that due to his mistake, he would have no problem covering the gas for the 15 mile trip.

I arranged for a welder to complete the job the next day, but due to his schedule, he was unable to come to the shop to do it, so I'd have to bring the manifold to him. I asked Jay before leaving work the night before to make sure to show up at work on time, so he can take the manifold and explain what needs to be done to complete it. TO condence the story, the next morning, Jay pled with me over the phone that he wants the chance to make things right. At that point in time, I have had no problems with Jay prior to this, so I gave him the chance. Well, while doing what I needed to do outside of the shop, I get a call from Kirk stating that the customer's at the shop and that Jay has not completed the job. When I heard this, I told Kirk to do what I promised the customer. What I promised was that if I am unable to get the manifold completed by 12:30, that I would not charge him for material and time spent. That's exactly what we did, we gave the customer all his parts back and not charged him a single penny.

Here are some facts -

For $100. Jay included materials needed and also made a trip from Tampa to St. Pete area to help the customer measure correct location of what's needed to be completed on the manifold.

The customer NEVER had a work order printed up BY DC, however, I did have a work order written up, but it was written in Jay's name. This was done in order for my to track what's happening at the shop.
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He's how I look at it, if you go to Walmart to get a Playstation, while there shopping, one of the employees tells you that he has one forsale and it's much cheaper. So you decide to get it from this person. When you get home, the Playstation won't turn on and you go back to Walmart and demand they do something. This is basically what's happening here.

I made a mistake, I tried to rectify the situtation, but instead of helping, it back fired. I apologize sincerely for that.

For those that has had customer service problems and no return calls, I also must apologize for that. I am one person and I have 10 million things that goes on at one time. I forget, I do NOT intensionally ignore customers....if that's the case, why are my in business? 99% of the calls asks for me, in order to divert the calls to people whom I hire to do their job, I do not always answer all the calls. I do not feel like I need to explain this part to anyone, but I am doing it here in order to give people a better understanding. You don't call Microsoft to speak to Bill Gates. I know I am not Bill Gates, but I do hire capable people that can make decisions in order to take a load off of my back.

I apologize to those whom has had / have faith in DC that this type of customer service is given at DC. I know your expectation of DC is much higher then to provoke threads such as this. I am doing everything in my power to train/replace/education/etc my employees and also myself to better serve everyone. We, at DC, DO CARE about our customers, for those that has had problems with us, I apologize, and if we are ever able to help and or make up, I will be glad to do so.

 

so i can buy a playstation at dc or no??

 

man, all these negative comments about DC make me upset. DC has always taken care of me since the first day i set foot in that place, from my initial swap to my exhaust, too my boost controller/fmic. ive been going to DC since they opened and have nothing but good things to say about those guys.