In my opinion if you order something from a shop it is the shops responsability to order,recieve, and then sell the product to the customer. The fact she had to do more then come in and order and then come in and pick up is just insane. If a shop told me to go pick it up from UPS they would get a ear full. That is some of the worse customer service I've ever seen. The product purchased has nothing to do with this post. It is the experience they gave there customer that is the rpoblem here. If I ordered something and the customer services was horrible I would never go back even if it saved me a few bucks. They should refund the money she lost and I would at least post on here Apologizing to her. At this point a company should save face. Tampa Racing is a big market for local shops. All shops have problems, but it is how they handle these problems that make a shop respectable.

 

like i said in your PM

I'm sorry we failed to handle you correctly!! we are not in business to screw anyone over. once again i apologize for any inconvenience we may have cause you and i would be more than happy to resolve this issue with you in any way possible. you should have never been handled so poorly.

PS i also will be out of town from thurs to tues so if you will like to talk about this further i will be more than willing when i get back intown. im sorry for you having to go through all this. i hope the coilovers do you good on a good note.

Looking froward to resolving this issue with you.
thanks Xavier
Shop manager
813 870 7223

 

Three sides to every story. You're right though. I am very busy and I am going to take care of you. I said I would so I will. Things have not changed. I've been out of town, out of state, etc. And that will continue. A lot of people and/or companies wouldn't do what I am doing for you. Do what you need to do Chris. I speak with you on the phone and in person. You never come off like you do online. It's funny. I will see you tomorrow before I leave to go out of state

Find it funny Chris. We try hard to stay on all the forums to help with tech. We don't view every thread on the internet. You might have the time to. We dont

I agree fully. It was one employee that handled you directly. We're working to change this. I'm very sorry for your bad experience with our shop

 

Where at? I got screwed over for 2300 bucks!

 

synthetique thank you for the return pm i did the same. i hope everything moves foward for the both of us on a better foot

Thanks X

 

Due to the courteous behavior exhibited by Xavier, I want to let TR know that my customer service complaint was with Jamil as I have had no interactions with other employees.

 

The worlds worst machine shop in the history of machine shops.
United Speed World, but when Lee worked there. Phil and Phil Jr, both clueless individuals.

 

Well at least you got your parts i suppose. I have been screwed worse (not by brothers racing). Although i would think it very unprofessional having heard "he has no ride as his dad who was supposed to pick him up is too drunk to drive".

Like many people stated, you go to a local shop because you want good service. Getting the parts in the end does not justify for sub par service. That being said having to take time out of your day to go pick up an employee only to have to drive to go pick them up at ups is absurd considering you could have had them shipped directly to your house had you ordered them online.

I don't get the reasoning of some of these people. I guess if i go to a restaurant and I have to go get my own drinks, put in my own ticket for my meal, and clean off the table before i leave i should be happy and leave a good tip. Because after all I got my meal in the end right??

edit-looks like it was an incident with an individual employee, not the shop itself. Unfortunatly bad news seems to travel much faster than good news most the time. And it only takes one employee to change a customers experience from good to bad. I kinda feel bad for these shops for that reason.

 

i have only heard good stuff about this shop

but i only buy parts/tires and bottle fills at gear head

 

Thats the funny part he's the owner/co-owner.What you have to look at is experience dealing with customers or working on cars.I'm not bashing anyone personally but i think that shops lacking that shouldnt be open........