I'm not following you here. Where did you see that they were informed? Based on what I've read so far, RTM is not even aware that the bike began to leak oil after it left the shop at this point. This is part of the problem I have with this situation. You make a statement that appears to be based on a misunderstanding of the presented facts, call them a "shady shop" and then someone else says "me too!" and now we've done damage to a company's ability to do business.

Maybe the company would have blown their one opportunity to fix the bad situation, but unfortunately they didn't get that chance.

 

you are still more than welcome to take your bike there.

 

I agree with Nunyo that the oil leak should have been taken up with RTM.

However... I used to own a Car Stereo Shop. And I can tell you "Wire Ties" where not an equivalent fastener replacement to factory screws.

 

 

When you said the customer argued w/ Brian and was informed they didn't have any gaskets, was this before or after the customer left RTM with his bike?

 

I'm the owner and they DID NOT mention the use of liquid gasket to me. That is the whole issue here, besides the fact that they knew it would need a new gasket and never made an effort to get a new one. For shit sake, I brought the bike in with the clutch cover removed! Don't tell me they didn't notice it needed a new gasket.

Again to re iterate, I had to call the next day and ask Brian if they used liquid gasket. I was not told about it before leaving the shop nor was it written on my service receipt. NO INDICATION except for oil spewing everywhere after riding on the highway for 30 miles...aggressively I might add...

p.s. I picked the bike up Friday and didn't have the problem figured out (I'm a newbie rider) until Saturday when they were closed. That's why I hadn't called Tom the owner. Rest assured I will.

 

Thanks for the clarification. I think that's pretty f'd up that they didn't inform you before you left the shop and that you had to find out on your own...thankfully not the hard way. Glad to hear you're going to speak to the owner, please let us know how he handles the situation.

 

u keep saying give them a chance to fix their mistakes? so if u go into a restaurant and u get food poisoning from the place... really bad like on the verg of dying... (i say this because he could of been killed if he did a lean on that side with all the oil) would you say "oh thats alright ill give them another chance and ill ask all my friends to go there with me?" or would u never go back there and inform all your friends of what happened when u ate there? this is the same situation he had horrible service there look at the pictures and im sorry but if some dumb ass bitches did this shit to my bike i promise u id probably be hurting someone... u dont give a bike back or anything back to the owner in worse condition than what it arrived there.. and than they charged him for putting his windscreen on? how hard is it to zip some zip ties on? and they wouldnt let him put his own plastics on because he wasnt going to pay for that??? why not just give him some ducktape so he can tape it on his back?? i will be sure to tell all my friends that ride not to go to this shop and ill make sure that they tell everyone they know too...

rtm gets 2 thumbs down from me.

 

who cares RTM sucks there service is garbage and the bikes r highy priced!....only bike shop i depend on is Volicity Moto!

 

I reject your analogy, it doesn't fit. While there was indeed an unacceptable potential for injury, there was no actual injury. I've made it perfectly clear how I would have handled this situation, most of you seem to disagree with me. That's okay, disappointing in my opinion, but okay.

This little rant deserves little in way of response as far as I'm concerned. Your ethuggery is unimpressive.

The bike owner took the bike to the shop partially disassembled for a reason, most likely an effort to spend as little as possible on labor (which is fine). To then expect the shop to do more labor for free is not fair to the business in my opinion. You won't find too many shops that are willing to give you their resources (tools) to work on your own stuff at their shop so that you can avoid paying them to do it. If you find one, let me know, I'd love access to a four post lift and an alignment machine. Fasteners aren't free, look at the faring stay mounts in the original pictures. If the windscreen fasteners were in similar shape, it's no wonder that they weren't reusable. The zip ties are a viable temporary solution to the problem.

I'm not trying to paint the bike owner in a negative light, I can see all of this going down without any malicious intent from anyone. I don't believe that this experience is indicative of what RTM customers normally see. I think there were some mistakes made and it has snowballed into an unnecessarily public discussion, mostly among people who were not involved at all (myself included of course).