I have never had them say anything to me about any vin numbers, but I have been given a hard time, many times.

 

Well when people talk bad about you, do you give them hard times?

What if you walk into a restaurant and you're bitchy with the waitress...she's goin to give you crappy service for being a prick

 

I still don't think there is a need to get the vin#'s. If I come in there asking for a I-badge for a 2002 Wrx sedan then will I need to give them a vin number. I know in fact the badge will fit. I think if you just tell them what year and model the car is they should have a good idea of the parts that are compatible. Or I least hope so.

 

Right, but if you take the old school RS's for instance. In 99 they changed the whole engine and drive line.

Think about this....How many subaru's go in there for parts? How many new subaru and parts are being made every year? They can't keep track of all this in their minds. They are human!

There are some non-enthusiast that go out and buy subaru's and infact don't know the year or model that they have.

Maybe their software is keeping track of this information. Of what parts are being bought for what subaru's. Have you ever used their software. Maybe they have a new procedure of doing things. That's why you never had to give the VIN number before.

 

Sera
Just do business w/them for a little while; then come back and talk to us

 

Let's answer this question for everyone...

The easiest way for the parts lookup system to give a part number is based on a VIN. Since John is the Service Manager and NOT in the Parts Department he really has no idea what may or may not fit your car. So in order to get you the CORRECT part number he asked for the VIN and you call this bad customer service? He coulda told you to call back on Monday instead of even trying to help.

I even have the Subaru Parts Lookup Software here at home and can tell you it would take me much, much longer to look up parts without a VIN than with a VIN.

The more and more I read this board, the more I realize how many dumb fucks there really are in this world....

 

I have done business with them. No complaints here.


See it is the software, Thanks Opie!

 

Now that was un-called for. I run a retail location. I know from experience that if you treat a customer correctly, they will not go on some forum and talk bad about your business. Obviously Jon did something to piss some people off. On several occasions I went in there myself, and couldn't help feeling like I was being a bother to people that worked there.

These people that are complaining are spending money in your shop, paying YOUR salary, and you call them dumb F****? Thats poor taste. I was getting ready to spend some more money there within the next month, but now, FORGET ABOUT IT, and I'm sorry I have ever done business there in the first place. I first went to your place to buy my 03 wrx, they told me that 24,000 was the cheapest I could ever buy my wrx for. I wen't to fitzgerald and paid 22,100, and got more add-ons. I have never really had a great experience from your shop.

 

Its not just limited to this board.
...and thanks for being there when I needed a fender plug from a RS. Bill would of never found that one based on my VIN.