Originally Posted by
presidential
I'd tell our customers to go to a mall, Wal-Mart, Best Buy or McDonalds.
It's that or just drop the car off and we'll call you when it's done. My job was to make the car awesome, not do a dog and pony show for them while they wait.
Maybe I'm just an asshole.
This greatly depends on where the shop is located. The customer may not have a ride to leave and drive any distance just to get food/drinks. If the shop is near a mall or something, that's different. Otherwise, it's much better to have an area that allows customers to be at least somewhat comfortable. In this day and age if customer service isn't important to you, then you can forget about having a business.
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Andrew's 2007 UGM STi Limited #433
Defi Red Racer Boost + Oil Pressure | Innovate WB A/F | V1 radar | Cobb AP protune | Spearco TMIC | APS 3" catted TBE | APS CAI | APS turbo inlet | DeatschWerks 750cc injectors| Walbro FP | Beatrush forged pitching stopper | Kartboy hangers |Coolant bypass | Prodrive EBCS | Debadged trunk | Cobb heatshield |DRL delete | Autospeed dead pedal + black license plate trim | Primitive Armor |
284whp/307wtq (mustang dyno)