Ace is off of 50th on melbourne rd by I4. I had an issue with the kid at the front counter at lqk as I entered. I have a bluepoint tool set and he said he need to look in my box, I said its a slim box with no car parts in it. He said I have to look inside its my job, I said one sec as I was helping my stepdad lift his box and open it, I turn around and the kid has now opened my 400 plus dollar tool set when my head was turned. I told him dont touch my tools I will open it and he gets loud saying its his job so can go through my tools as Im on private property. Manger gets involved we both say our side thats hit till I turn to go inside and he then talks shit as I walk away. 4 employees had to keep me back as I was about to rip his head off at this point so I left,

 

are you people really bitching about customer service at a junk yard?

 

Does it matter where it is? I wouldn't have a problem going somewhere else if the employees are a bunch of assholes. I personally, would rather not deal with the BS.

 

Of course it fucking matters. They haul around junk cars all day the last thing THEY need to deal with is a bunch of wana be mechanics acting like their tools are fucking golden. They have policies and they have to follow them. If i want customer service ill go to the strip club, not the junk yard.

 

I don't expect much cust service at a junk yard, but I still feel people should treat you with mutual respect and be happy for your business, which keeps them employed. If they have a problem with that, they can easily be replaced by the millions of people out there unemployed, makes no difference to me.

I don't mind if they want to see in my toolbox, it's necessary to weed out the thieves, but don't just go through it when someone tells you to wait a second for them to open it. I would have been angry too.


I remember cophers you pull it.

 

Policies, fine. But it's part of THEIR JOB to deal with the public. If someone doesn't like doing it, then quit. Like Kabron said, alot of people are looking for work.

 

No it isnt. Every employee behind a counter isnt employed for customer service. They are employed, and trained to treat every customer as a thief and to look out for LKQ NOT the customer. Junkyards have been dealing with the same shit for years. Again. If youre looking for 'customer serivce' the junkyard is not the place to go.

 

Youre 50-60 dollar contribution is NOT what keeps LKQ in business. They are interested in business sales, thats who they focus on. I understand what your point is, but in this situation its invalid. Those people who you would "have no problem" being replaced are exactly the type of people LKQ wants at the counters. Ball busters who wont let shit slide.

 

It doesn't matter how much the tools are worth, if I say hold on then keep the dick beaters off my stuff.

 

And you know this how?

You're right, I don't even go to the junk yard anymore, I just order off ebay or go to the local parts store/dealer now.