REMINDER: Meet across the street from Brandon Ford Sunday 01/16 at Noon!
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Thanks to Leon, Corey R., Jeff (Stangonline), and Rubberneck for coming out.
I can't wait to see those pics.
I plan on doing this next saturday and sunday as well, unless they resolve my problem before then.
I can't wait to see those pics.
I plan on doing this next saturday and sunday as well, unless they resolve my problem before then.
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We don't know yet. We certainly made an impression on the vehicles driving by (excuse me, vee-hick-el's, LOL).
We know that the dealership sent one of their guys out to take a photograph of us with our signs. However, this is the extent of it.
We know that the dealership sent one of their guys out to take a photograph of us with our signs. However, this is the extent of it.
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I plan on sending this letter to Ford Motor Corporation. Let me know what you guys think:
To Whom It May Concern:
My name is Snehal Chudgar. I am the owner of a 2004 Ford Mustang SVT Cobra, VIN# (Removed for legal reasons). I would like to discuss with you a matter which requires your attention.
On the morning of Wednesday, January 12, 2005, my car would not start. I had it towed into Brandon Ford, where Ihad purchased the vehicle, as well as where all other warranty work had been performed.
After diagnosis, Joe Haili, my service representative, called me, and advised me that they found the problem to be internal transmission failure, and that they request that I authorize them to perform a more detailed diagnosis. They had at this point told me that if they found the problem to be driver negligence, that they would not honor the warranty, and that I would be charged $483 only for inspecting the transmission.
Joe Haili had called me and told me that they found the problem to be driver abuse, and that repairs would now cost over $1600. However, they have not shown any evidence of this. In addition to this, I had gone to Brandon Ford, and taken photographs of the parts in question, and also showed them to several other technicians in the Tampa / Brandon area, one of whom is also a Ford Specialist. All technicians, after observing the photographs, had come to the same determination of the problem at hand as I did, which is that there is no way that driver negligence, if existed, could cause this problem.
The problem had lied in the flywheel. The tabs and bolts, which hold the ring to which the starter was connected to, had all come undone, and the tabs broken off.These parts only touch the starter, and not the clutch (which, by he way, is also in proper condition for 11,000 miles).
Previously, when I first purchased the car, I had noticed a noise coming from the transmission. I had brought the car to Brandon Ford, where they had replaced the pilot bearing and pressure plate under warranty. The pressure plate happens to be the part which is bolted onto the flywheel at the tabs and bolts which are in question. Infact, had the warranty work been properly done initially, this issue would never have occurred to my vehicle.
Nevertheless, I was told that I would be responsible for these failures in the car, which only has approximately 10,900 miles. I had then told Joe Haili that because of this situation, that i would have to call my attorney to resolve matters, and that I would also inform the media of this issue.
The following morning, i had received a phone call from Eric Slate, the service manager at Brandon Ford. He had stated on the phone call that he would have an engineer look at the car, and that the engineer could infact void my warranty. He then continued by threatening to "take care of this for you, I assure you!", insinuating that if I would get "your people involved," that he would get the engineer to void my warranty.
I have a copy of the voice mail recording which Eric Slate had left on my voice mail. I would be happy to share this with you, as he is abusing the power vested in him by Ford Motor Corporation, for his own service department's financial gain.
Over the years, my family (The Chudgar's), have owned many Fords. This is my third Mustang. Infact, here is a list of the vehicles which my family owns/owned (including my parents):
1989 Ford Econoline 150 (Explorer conversion van)
1993 Ford Taurus LX
1995 Ford Mustang
1998 Lincoln Town Car (Signature Series)
2001 Ford Mustang GT Convertible
2003 Ford Explorer
2004 Ford SVT Mustang
As you can see, we have been loyal customers of Ford for many years, and continue to wish to do so. However, it becomes increasingly difficult for us to maintain our loyalty when the work of your service departments are not up to par, and the treatment is poor, where warranties are not honored, but voided instead. The vehicle in question, at this time, has a warranty which is wrongfully being dishonored. If this is the position of Ford, then I must sadly say that this will be our last Ford vehicle in the family. However, if the company is willing to properly honor their customers, and stand behind their quality craftsmanship by means of repairing defects and anomalies under warranty, then I would be happy to have my family continue a relationship as a consumer with Ford Motor Company.
Please contact me as soon as possible in regards to this matter. The vehicle, as listed above, still remains in the shop and possession of Brandon Ford, from whom I yet to receive some level of courtesy and treatment as a paying customer. My telephone number is (XXX) XXX-XXXX, my e-mail address is snehal_chudgar@hotmail.com, and my home address is XXXXX My Street, My Town, FL My Zip.
Thank you, and I look forward to hearing from you soon.
Sincerely,
Snehal Chudgar
To Whom It May Concern:
My name is Snehal Chudgar. I am the owner of a 2004 Ford Mustang SVT Cobra, VIN# (Removed for legal reasons). I would like to discuss with you a matter which requires your attention.
On the morning of Wednesday, January 12, 2005, my car would not start. I had it towed into Brandon Ford, where Ihad purchased the vehicle, as well as where all other warranty work had been performed.
After diagnosis, Joe Haili, my service representative, called me, and advised me that they found the problem to be internal transmission failure, and that they request that I authorize them to perform a more detailed diagnosis. They had at this point told me that if they found the problem to be driver negligence, that they would not honor the warranty, and that I would be charged $483 only for inspecting the transmission.
Joe Haili had called me and told me that they found the problem to be driver abuse, and that repairs would now cost over $1600. However, they have not shown any evidence of this. In addition to this, I had gone to Brandon Ford, and taken photographs of the parts in question, and also showed them to several other technicians in the Tampa / Brandon area, one of whom is also a Ford Specialist. All technicians, after observing the photographs, had come to the same determination of the problem at hand as I did, which is that there is no way that driver negligence, if existed, could cause this problem.
The problem had lied in the flywheel. The tabs and bolts, which hold the ring to which the starter was connected to, had all come undone, and the tabs broken off.These parts only touch the starter, and not the clutch (which, by he way, is also in proper condition for 11,000 miles).
Previously, when I first purchased the car, I had noticed a noise coming from the transmission. I had brought the car to Brandon Ford, where they had replaced the pilot bearing and pressure plate under warranty. The pressure plate happens to be the part which is bolted onto the flywheel at the tabs and bolts which are in question. Infact, had the warranty work been properly done initially, this issue would never have occurred to my vehicle.
Nevertheless, I was told that I would be responsible for these failures in the car, which only has approximately 10,900 miles. I had then told Joe Haili that because of this situation, that i would have to call my attorney to resolve matters, and that I would also inform the media of this issue.
The following morning, i had received a phone call from Eric Slate, the service manager at Brandon Ford. He had stated on the phone call that he would have an engineer look at the car, and that the engineer could infact void my warranty. He then continued by threatening to "take care of this for you, I assure you!", insinuating that if I would get "your people involved," that he would get the engineer to void my warranty.
I have a copy of the voice mail recording which Eric Slate had left on my voice mail. I would be happy to share this with you, as he is abusing the power vested in him by Ford Motor Corporation, for his own service department's financial gain.
Over the years, my family (The Chudgar's), have owned many Fords. This is my third Mustang. Infact, here is a list of the vehicles which my family owns/owned (including my parents):
1989 Ford Econoline 150 (Explorer conversion van)
1993 Ford Taurus LX
1995 Ford Mustang
1998 Lincoln Town Car (Signature Series)
2001 Ford Mustang GT Convertible
2003 Ford Explorer
2004 Ford SVT Mustang
As you can see, we have been loyal customers of Ford for many years, and continue to wish to do so. However, it becomes increasingly difficult for us to maintain our loyalty when the work of your service departments are not up to par, and the treatment is poor, where warranties are not honored, but voided instead. The vehicle in question, at this time, has a warranty which is wrongfully being dishonored. If this is the position of Ford, then I must sadly say that this will be our last Ford vehicle in the family. However, if the company is willing to properly honor their customers, and stand behind their quality craftsmanship by means of repairing defects and anomalies under warranty, then I would be happy to have my family continue a relationship as a consumer with Ford Motor Company.
Please contact me as soon as possible in regards to this matter. The vehicle, as listed above, still remains in the shop and possession of Brandon Ford, from whom I yet to receive some level of courtesy and treatment as a paying customer. My telephone number is (XXX) XXX-XXXX, my e-mail address is snehal_chudgar@hotmail.com, and my home address is XXXXX My Street, My Town, FL My Zip.
Thank you, and I look forward to hearing from you soon.
Sincerely,
Snehal Chudgar
Last edited by snedogg; Jan 16, 2005 at 04:36 PM.
How Fast???
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sounds good ....if you still cant get them to fix it ......ill give you a number to a good lawyer ( Fox 13 Consumer Lawyer Eric Sidel )..........but they should fix it
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"There are some that like it stroked and others like it blown"
"I like it stroked and blown at the same time!!!"
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TO EMAIL ME CLICK HERE
Last edited by RS20R03; Jan 16, 2005 at 04:45 PM.
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Originally posted by RS20R03
sounds good ....if you still cant get them to fix it ......ill give you a number to a good lawyer ( Fox 13 Consumer Lawyer Eric Sidel )..........but they should fix it
sounds good ....if you still cant get them to fix it ......ill give you a number to a good lawyer ( Fox 13 Consumer Lawyer Eric Sidel )..........but they should fix it
By the way, I just filed a complaint with the Better Business Bureau as well.
Thanks for your help, guys. I appreciate it.
