LOL HJC America, wow
Thread Starter
BELOW M3
Joined: Oct 2006
Posts: 2,121
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LOL HJC America, wow
This is going to require a small amount of reading; I sent this email to HJC:
I got this reply:
Seriously!?
I want to see what you guys think about this; all I'm gonna say for now is...
...it doesn't say much for the integrity of a product when the manufacturer's suggestion for "repair" involves the use of super glue or double sided tape; Jesus fn Christ, it's time for a new helmet!
Originally Posted by Clawhammer
Hello,
About 6 months ago I purchased a CL-15 that was great at first but has begun giving me problems. For the last month or so the visor has been hard to get up because it was pulling one of the ends out of the helmet unless I put pressure with my other hand on the pivot point to actually hold the track assembly into the side of the helmet.
For the last week or so the helmet goes up with ease, but literally takes two hands to put the visor down, now it's binding on the side opposite of the previous problem. The visor doesn't lock anymore, so when I ride the air comes up under the visor and blasts me in the eyes, and if it's raining rain comes in from the top.
I read the FAQ and tried adjusting but it didn't work. Perhaps I didn't do it right; however, it doesn't seem very complicated. The tab is in the track as well.
Also, one of the vents on the top has gained the ability to move side to side as well as front to back and I'm worried it won't be too long before it just falls off completely.
The helmet has never been down or dropped and I take pretty good care of it.
What can I do to resolve this issue? Minimizing downtime is very important to me as I don't have a car and ride everyday, rain or shine, irregardless of the temperature. If it is time to purchase a new helmet I will more than likely go with a different brand as my experience so far has been sub-par.
Thanks,
Ryan Crowson
About 6 months ago I purchased a CL-15 that was great at first but has begun giving me problems. For the last month or so the visor has been hard to get up because it was pulling one of the ends out of the helmet unless I put pressure with my other hand on the pivot point to actually hold the track assembly into the side of the helmet.
For the last week or so the helmet goes up with ease, but literally takes two hands to put the visor down, now it's binding on the side opposite of the previous problem. The visor doesn't lock anymore, so when I ride the air comes up under the visor and blasts me in the eyes, and if it's raining rain comes in from the top.
I read the FAQ and tried adjusting but it didn't work. Perhaps I didn't do it right; however, it doesn't seem very complicated. The tab is in the track as well.
Also, one of the vents on the top has gained the ability to move side to side as well as front to back and I'm worried it won't be too long before it just falls off completely.
The helmet has never been down or dropped and I take pretty good care of it.
What can I do to resolve this issue? Minimizing downtime is very important to me as I don't have a car and ride everyday, rain or shine, irregardless of the temperature. If it is time to purchase a new helmet I will more than likely go with a different brand as my experience so far has been sub-par.
Thanks,
Ryan Crowson
Originally Posted by HJC America
Dear Ryan:
In response to your inquiry, first solution try replacing the base plates which holds the shield. The base plate kit you can buy at any local HJC dealers no more then $9.00. Second solution for the vents, try Epoxy glue or double sided tape around the bottom edge of the vents to hold it in place.
We appreciate your business and contributions in making HJC Helmet North
America's number one helmet selling company for the past decade.
Please visit Welcome to HJC Helmets for our new and exciting product line (FS-15, IS-16,
CL-16, Sy-Max II, IS-Max, FS-3, FS-2, IS-33, IS-2, CS-2N, CS-5N, SPXN, CL-X6, CL-XY)
alongside recent past models. There are still more new models to come very soon in the future!
Thank You.
Sincerely,
Fritzie Cota
HJCA Customer Service Rep
In response to your inquiry, first solution try replacing the base plates which holds the shield. The base plate kit you can buy at any local HJC dealers no more then $9.00. Second solution for the vents, try Epoxy glue or double sided tape around the bottom edge of the vents to hold it in place.
We appreciate your business and contributions in making HJC Helmet North
America's number one helmet selling company for the past decade.
Please visit Welcome to HJC Helmets for our new and exciting product line (FS-15, IS-16,
CL-16, Sy-Max II, IS-Max, FS-3, FS-2, IS-33, IS-2, CS-2N, CS-5N, SPXN, CL-X6, CL-XY)
alongside recent past models. There are still more new models to come very soon in the future!
Thank You.
Sincerely,
Fritzie Cota
HJCA Customer Service Rep
I want to see what you guys think about this; all I'm gonna say for now is...
...it doesn't say much for the integrity of a product when the manufacturer's suggestion for "repair" involves the use of super glue or double sided tape; Jesus fn Christ, it's time for a new helmet!
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2008 R1 | 2004 ///M3
2008 R1 | 2004 ///M3
Never Surrender
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Two wheels only
Joined: Mar 2007
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Actually many parts on both mid-high range helmets...and your motorcycle are held together with doublesided tape.
Just use the double sided tape or superglue. Did you some expect them to send you a $30 vial of proprietary "helmet glue"?
Or perhaps you would like them to charge you $20 shipping and another $50 for "helmet repairs".
You should be thanking the company that they're trying to be honest and save you $$$.
Also, you did not pay $750 for the helmet. It is an HJC.
Just use the double sided tape or superglue. Did you some expect them to send you a $30 vial of proprietary "helmet glue"?
Or perhaps you would like them to charge you $20 shipping and another $50 for "helmet repairs".
You should be thanking the company that they're trying to be honest and save you $$$.
Also, you did not pay $750 for the helmet. It is an HJC.
__________________
.Fear is the Mind-Killer.
Chicken Strips: It's a Goddamned Food Item.
.Treaty of Tripoli 1797, Article 11.
.Fear is the Mind-Killer.
Originally Posted by C ME WRKD
Chicken strips? I see no grocies in that pic
.Treaty of Tripoli 1797, Article 11.
Thread Starter
BELOW M3
Joined: Oct 2006
Posts: 2,121
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I realize the way vents are attached to helmets and that they're designed to break-away in an accident because you don't want things getting snagged. However, the cover of the vent hole is what is preparing to fall off. Super glue or double-sided tape is not the solution to this problem.
Basically, my helmet is having catastrophic moving part failure. A helmet which is covered by a 1 year warranty. The failures are a result of simply putting the visor up and down and closing the vent over the last 6 months, not misuse or accident. The solution is, unfortunately, not throwing cheap adhesives at it.
I don't know why I feel the need to even respond to you. I posted it just in case anyone else might get a kick out of HJC's "customer service," not for an ignorant, smart-ass prick to flex his e-penis all over my monitor.
Agreed, it was my first helmet of course, lol.
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2008 R1 | 2004 ///M3
2008 R1 | 2004 ///M3
Two wheels only
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not for an ignorant, smart-ass prick to flex his e-penis all over my monitor.
__________________
.Fear is the Mind-Killer.
Chicken Strips: It's a Goddamned Food Item.
.Treaty of Tripoli 1797, Article 11.
.Fear is the Mind-Killer.
Originally Posted by C ME WRKD
Chicken strips? I see no grocies in that pic
.Treaty of Tripoli 1797, Article 11.
Registered User
Joined: Jun 2005
Posts: 4,346
Likes: 0
Shitty, that's why i wont use HJC. Nicely done tho, but the helmet is 6months old. and use everyday!
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