I have my "inside" contacts at LKQ when ordering parts for the shop and those guys bend over backwards to help me and get me what i need and always courteous... It's when I walk in their u-pull-it sites that I encounter counter vermin that think they are the elite individuals on the planet. I will continue to endure their ignorance and BS because at times, I do find what I need, but you can't deny that they are supposed to be at least tolerable and not a flat out jerk right out the box...