Originally Posted by
RandyCSVT
If business to business sales are really as significant as you say they are, why are they serving the general public? The main motive of any sound for profit business is to make money. There must be a significant enough profit to be made for LKQ to sell to the general public. If not, they would be strictly B2B. If LKQ chooses to sell parts to the general public, they should provide good customer service. Just because it is a junk yard doesn't mean they have to be rude. You may be the exception to the rule, but most people dont like handing over their hard earned dollars to a rude sales person.
LKQ is a national company. With hundreds of thousands of daily transactions, those counter employees have a thousand other responisbilities other than to serve walk in customers. They have the people in place so why not have it open to the public? It doesnt cost them any extra. My point was that people are implying that every company should be at the mercy of their customers. WRONG. And actually its the main reason why this country is in the shithole.
Originally Posted by
Nycist
Jamrex... There is no reason to disrespect ANY customer. Period.
Agreed. You could also say that there is never a time to disrespect some one offering you a service. I.e. discounted parts.. and that still happens. Im not making excuses for these people. Im just saying to come on message board complaining about 'customer service' at a junkyard seems foolish. Its like saying a masseuse is really touchy-feely.