Originally Posted by Kabron

You got it all wrong.

In this country, good service equates repeat business. Bad service equates no business.
If I go start a business and I run it like "my or the highway", treat my customers like shit, treat my business partners and colleagues like shit, my business is not going to go anywhere.
Anyone with any business sense will tell you successful business are based off rapport, and treating people right. I rub your back you rub mine.

No one is going to continue to work with/buy from you no matter how cheap your prices are if you don't treat them right.

Now if you say they are great to work with on the dealer end of things, great.


Now on the other hand you mention how they have their "policy's". They have to check your toolbag to weed out thieves, so what. People really don't mind, but there is a right and wrong way of doing things. Treat a good potential customer like they are a "thief" and you can bet a few others will hear about it (like we did). I'm surprised Big Chris didn't mention the word "lawsuit" in his posts, which goes hand in hand with these types of scenarios.