Originally Posted by
*JamReX*
you dont like their policies or how they operate.. then go pay full price for brand new dealership parts.
i work with LKQ, and other junkyards on a daily basis. I wont say their not customer oriented but priority #1 is keeping their yards safe from thieves.
Same as my ^ post. If you want the customer service go to a dealer or store.. but theres a reason they dont let you run rampant through their yards looking for whatver you need. It comes with the territory.
Look at it this way Its your company -
Dealers/ Shops account for 90% of your business and 0% of your theft.
Customers account for MAYBE 10% of your businees but 100% of your theft/incidents.
Which way would you be leaning?
You got it all wrong.
In this country, good service equates repeat business. Bad service equates no business.
If I go start a business and I run it like "my or the highway", treat my customers like shit, treat my business partners and colleagues like shit, my business is not going to go anywhere. Anyone with any business sense will tell you successful business are based off rapport, and treating people right. I rub your back you rub mine. No one is going to continue to work with/buy from you no matter how cheap your prices are if you don't treat them right.
Now if you say they are great to work with on the dealer end of things, that's just peachy, but no one here is talking about that.
Now on the other hand you mention how they have their "policy's". They have to check your toolbag to weed out thieves, so what. People really don't mind, but there is a right and wrong way of doing things. Treat a good potential customer like they are a "thief" and you can bet a few others will hear about it (like we did). I'm surprised Big Chris didn't mention the word "lawsuit" in his posts, which goes hand in hand with these types of scenarios.