- Don't let people that aren't waiting on their cars hangout in the lobby or just come in to say what's up.

- Work out some way to let people watch their cars being worked on in a safe area where it wont interfere with insurance crap.

- Take care of the hangout spot. Some shops I have been to have months of garbage left over and movies, magazines, etc.. were scattered everywhere.

I think your off to a great start. I really respect you reaching out and getting people's opinions because that form of customer service will make you stand out and get ahead.