Well at least you got your parts i suppose. I have been screwed worse (not by brothers racing). Although i would think it very unprofessional having heard "he has no ride as his dad who was supposed to pick him up is too drunk to drive".

Like many people stated, you go to a local shop because you want good service. Getting the parts in the end does not justify for sub par service. That being said having to take time out of your day to go pick up an employee only to have to drive to go pick them up at ups is absurd considering you could have had them shipped directly to your house had you ordered them online.

I don't get the reasoning of some of these people. I guess if i go to a restaurant and I have to go get my own drinks, put in my own ticket for my meal, and clean off the table before i leave i should be happy and leave a good tip. Because after all I got my meal in the end right??

edit-looks like it was an incident with an individual employee, not the shop itself. Unfortunatly bad news seems to travel much faster than good news most the time. And it only takes one employee to change a customers experience from good to bad. I kinda feel bad for these shops for that reason.