like i said in your PM

I'm sorry we failed to handle you correctly!! we are not in business to screw anyone over. once again i apologize for any inconvenience we may have cause you and i would be more than happy to resolve this issue with you in any way possible. you should have never been handled so poorly.

PS i also will be out of town from thurs to tues so if you will like to talk about this further i will be more than willing when i get back intown. im sorry for you having to go through all this. i hope the coilovers do you good on a good note.

Looking froward to resolving this issue with you.
thanks Xavier
Shop manager
813 870 7223