In my opinion if you order something from a shop it is the shops responsability to order,recieve, and then sell the product to the customer. The fact she had to do more then come in and order and then come in and pick up is just insane. If a shop told me to go pick it up from UPS they would get a ear full. That is some of the worse customer service I've ever seen. The product purchased has nothing to do with this post. It is the experience they gave there customer that is the rpoblem here. If I ordered something and the customer services was horrible I would never go back even if it saved me a few bucks. They should refund the money she lost and I would at least post on here Apologizing to her. At this point a company should save face. Tampa Racing is a big market for local shops. All shops have problems, but it is how they handle these problems that make a shop respectable.