I personally wouldn't buy a ford, but regardless, I wouldn't go to the same place twice....maybe if there was some kind of incentive, like a nice fat rebate check. They fucked up once, I would be all over management. If they made it right, The second time they fucked up, I'd be all over management and their bosses. I'd get what I needed and go somewhere else. Then procede to tell everyone how much of a piece of shit that company is.
I personally only buy a car if I know I can work on it. If I was gonna buy a new new car, I would make sure that I would have enough money to take the car anywhere I wanted to get work done to it. Warrenties don't mean alot to me.