Originally Posted by
722ish
I dont think the issue at hand here is strictly build quality, and ill be the first to admit i was and wont be happy with ford for a long period. Based on my experiences, im not sure i could purchase another in warranty ford and feel comfortable dealing with dealerships, and the god awful customer support i had to deal with during the somewhat miserable time I owned a ford vehicle. I do understand any full production vehicle will have faults, and if they are dealt with accordingly, i would have found no problems there.
Out of all the service departments ive dealt with, and of all the manufacturers i have also dealt with, the multiple ford dealers AND customer hotline were TERRIBLE! I just hope they can suit up these departments to match the supposed upcoming and maintenance of the "quality" products they produce. I havent owned any GM product as of late, so no comments there, but the few ford service depts. and customer support representatives were NEVER helpful, damaged my truck more, or returned it to me without the requested repair. This wasnt one place either.
Take care
Mark
i think you said it pretty well. i read a few years back that the imports did brake down more. but coustomer care was top notch. you buy a car and it brakes down, it's not really a big deal if the dealer fixes it. but buy a car and the dealer gives you the run around and doesn't fix it. you'll never forget that. a friend bought a new load truck. it has a vibration around 70mph and he took it to the dealer a few times. they said either they couldn't find anything wrong with it or that they fixed it when they didn't.