Originally Posted by
Silver_Moss_S14
hihobibo - I agree 100% that he could have left the cover off the ECU by accident but the fact remains that at that point the car was already dead due to a faulty/water-damaged ECU. If he had to remove this cover to see the damaged ECU it wouldn't have mattered as much as he knew for a fact that the cover was there and was able to describe it to the service department.
rv7 - I definately would like to hear the other side of the story as well. Your letter sounded objective enough to raise some flags at SOA...at least I hope. I am very interested to see what they have to say about this matter. I have to say, I'm quite impressed that you were able to keep your cool for that long and not blow up at anyone as that wouldn't have helped your case at all. I agree that there is something extremely strange about this situation and I personally think that it seems that someone is not telling the whole truth. I can understand why the owner did not want to admit that it was possible his master tech misplaced the ECU because then there could be a chance the blame would be put on him and his dealership. To me that just sounded like he was covering his ass.
I would really like to hear SOA's response to this. Make sure you update this thread!
I would love for you guys to hear the other side of the story.
If I left anything out, I would truly appreciate it if someone from Mastro would point it out. I know for a fact that some Mastro employees read this forum, and there is no doubt in my mind that they will read this thread. I can honestly say that I tried my best to include every little detail possible. When I orignally asked Pete how he would feel if I shared my experience with others, I told him I would do so as objectively as possible, and that's what I'm doing.
As for the outcome from SoA, they basically regurgitated the same stuff that Mastro told me. I asked my customer service rep to confirm that I understood things correctly. My understanding is that they won't cover it under warranty because the ECU got wet, and they could only offer two possible explanations (missing ECU cover or A/C drain line melted) for the moisture on the ECU.
Please keep in mind that I'm aware that there are two sides to every story. It is not my intent to "bash" Mastro and I don't feel like I'm doing that. My objective is simply to make you all aware of what happened; you can draw your own conclusions.