hihobibo - I agree 100% that he could have left the cover off the ECU by accident but the fact remains that at that point the car was already dead due to a faulty/water-damaged ECU. If he had to remove this cover to see the damaged ECU it wouldn't have mattered as much as he knew for a fact that the cover was there and was able to describe it to the service department.

rv7 - I definately would like to hear the other side of the story as well. Your letter sounded objective enough to raise some flags at SOA...at least I hope. I am very interested to see what they have to say about this matter. I have to say, I'm quite impressed that you were able to keep your cool for that long and not blow up at anyone as that wouldn't have helped your case at all. I agree that there is something extremely strange about this situation and I personally think that it seems that someone is not telling the whole truth. I can understand why the owner did not want to admit that it was possible his master tech misplaced the ECU because then there could be a chance the blame would be put on him and his dealership. To me that just sounded like he was covering his ass.

I would really like to hear SOA's response to this. Make sure you update this thread!