Wow, customer service. What the heck.

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Oct 21, 2002 | 06:52 PM

#1 (permalink)

Aharon

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Wow, customer service. What the heck.

So, I have this X-Pipe and CatBack I need installed. FordMan (Scott) refers me to a friend who is starting a Ford shop. I call the guy and talk to him on and off for 2 weeks while I am waiting for my back ordered Magnaflow stuff to come in..

When it finally does, I call the guy on a saterday morning to tell him it came in. The guy drops everything and tells me to come over so he can install it... He did a great job!

But, thats not the best part.....

Monday morning the guy calls me.. AND ASKS ME HOW I LIKE THE EXHAUST, AND TO MAKE SURE HE DID A GOOD JOB. Even if he did a shitty job, I would still have been happy after recieving that phone call. I have never had a performance shop call me to make sure everything was ok before.. Customer Service goes a long ways, even when its automotive related.

Scott, give the guys name and shop name.. I forgot already... I am not good with names.

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Oct 21, 2002 | 06:59 PM

#2 (permalink)

Scott

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Not good with names to say the least !

Dave Piercey

That is my future business partner if we ever get our zoning bullshit settled with the county. Our shop is done !

He has actually been in the area with his shop for 15 years he just is not flashy like the other shops. The trade off is you get good service and more knowledge than most of all the other shops combined. Plus he was a Ford tech for 14 years.

Thanks for the words I will tell him tomorrow while we are making some "adjustments"

to my car.

Oct 21, 2002 | 07:37 PM

#3 (permalink)

the anti-rice

finally painted the car!

Joined: Oct 2001

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Ive heard some good stories about this guy David. I was a yellow 94-95 GT he worked on at a MMTB show Friday. I didnt get clear detail about the shop location. Is it going to be off 301?

Oct 21, 2002 | 08:03 PM

#4 (permalink)

Alan

drives euro trash

Joined: Jun 2000

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Will he install my clutch/flywheel/diff in the Focus on a Saturday for a fair price?

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Oct 22, 2002 | 03:56 AM

#5 (permalink)

Faethor

WIP

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Yep... David called me saturday afternoon as well to see how the new clutch was turning out..

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The Iron(FE)-Works
My daddy always said, "When you want to hammer a nail, don't do anything fancy. Just get a hammer and pound the son of a bitch."

Oct 22, 2002 | 05:51 AM

#6 (permalink)

Zate

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hehe.. yeah.. he was great

I'd definately get my stuff done through him if i had a mustang.

Btw Scoot.. he told us all about the shop and stuff.. sounds awesome

.. you know where to get advertising right ?

Oct 22, 2002 | 09:50 AM

#7 (permalink)

aimisgoop

Cracka-Faced Cracka!

Joined: Jul 2001

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see now thats good customer service, dan @ idle wild racing did the same thing for me, after he did the install he called me to make sure i was happy with it, and that no problems had occured, it just makes ya feel good to know someone who is doing the work on your car..actually cares. where is his shop located and whats it called?

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AIM: AIMisGOOP

Quote:

Originally Posted by moldyhands

in the immortal words of the very wise Kid Rock, "3 foot tall with a 10 foot dick"

though for me, you'd have to change it to 10 inches, and you'd have to change inches to millimeters, and you'd have to change 10 to 5 and you'd have to change dick to poor excuse for one.