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Ford customer service my ass.....

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Old Jun 11, 2002 | 05:47 PM
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Iroc Joe's Avatar
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Default Ford customer service my ass.....

So I'm surfing Ford.com with my parents. They want me to buy a new Focus, it's cheap, super economical and can hold its own in the Auto-X (Just ask Alan). Since I will be doing a lot of commuting to school and I'm just plain tired of 10-11 MPG in my truck and the Camaro, I put in my request for what I want. A Mineral Grey ZX3 power premium 5-speed w/sunroof. It automatically sends my request to Bill Currie Ford. I was told in an automatic e-mail response that I was gauranteed a call in 2 days. I did this Sunday night. Low and behold, it's now Tuesday night and I haven't heard from Bill Currie. Now you guys know I'm a die hard Moparite, however, 18k is a tad bit much for a Neon R/T. Nothing GM has even remotely interests me and I would NEVER go to the dark side...My good friend and co-worker bought a new focus in February and he loves it. I drove it around this weekend when I got here and I really liked the car. It was fun to drive and that hydrolic clutch was oh so nice But ya know, I'm a bit pissed. I would have at least expected a courtesy "Hi, I'm busy and will call you when I can talk to you" call from the dealer. I'm thinking a call to corporate and a little whining might get me a little "incentive" to buy a new Ford vehicle, what do you guys think?? My dad has always been a Ford guy and there is a new (well it's got 11k miles on it already) ford e-150 van sitting in my driveway. It's only about 6 months old, it's my dad's store's delivery van. So I can play both cards, I can say not only am I a repeat Ford customer (my dad) but I personally am a new Ford customer and could just as easily go down and buy that R/T Neon. What do you guys think?? So far I'm not impressed with Ford's customer satisfaction, but if I was to be bribed, I could very easily change that view
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Old Jun 11, 2002 | 05:55 PM
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Dude...the best thing to do is just go down there. Put a in a request in person and see if they can find one for you, or maybe place a special order to have one built with your exact options and whatnot.
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Old Jun 11, 2002 | 07:41 PM
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That is wierd being I did that once when I was looking at a new car. I filled it out and within 20min. of me finishing playing with the options someone called me. The thing I found though is that there is usualy only one person per dealership that deals with the online requestes. The person at Bill Currie my be out of town or some bull shit.
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Old Jun 13, 2002 | 04:48 AM
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That Neon will be played out so fast.
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