A lady died this past January, and Citibank billed her for February
and March for their annual service charges on her credit card, and
added late fees and interest on the monthly charge. The balance had
been $0.00, now it was somewhere around $60.00. A family member
placed a call to Citibank. Here is the exchange.

Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed and the late fees and
charges still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been."

Family Member: "So, what will they do when they find out she is
dead?"

Citibank: "Either report her account to frauds division or report
her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part
about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor."

Supervisor gets on the phone:

Family Member: "I'm calling to tell you, she died in January."

Citibank : "The account was never closed and late fees and charges
still apply." (This must be a phrase taught by the bank!)

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number is given )

After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what
more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you
could just keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges do still apply

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: "Odessa Memorial Cemetery , Highway 129, Plot Number
69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet???








I'm not sure how real this is but it's good stuff eitherway!

 

repped for some really funny shit.....

 

damn!

 

thats great!!! LOL

 

Awsome, I wish they had the rest of the convo...Id like to hear what they ended up doing !!!

Id repo ya but I guess I jsut did

 

Funny story. Have some rep points.

 

damn dead people racking up their credit cards

 

lmao id rep ya but im on 24 hour

 

with the intelligence of people nowadays i can see that happening...

repd for a good laugh..

 

that's beautiful.