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Garage 803 still in the dark

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Old 08-11-2004, 12:34 PM
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Default Garage 803 still in the dark

Alright, this is the greatest thing ever.

No really, it is.

Anybody who is in on the in with the world of mattback and enthalpy realizes that, "wow, their internet sucks." It never works all the time, is constantly on the blink, and what not.

It usually works like this. Cable modem works for 2 hours, stops working. Cable light flashes.


Call bright house.

They tell you they will be there somewhere between 8am and 5pm. GREAT. You take the whole day off.

bright house guy arrives at 4:45. I fucking love it.

bright house guy comes in, un plugs cable modem. hooks up device to where cable modem was plugged in.

"Well, everything looks good on this side, you've got good signal"

bright house guy plugs modem back in, and it works fine.

ok bye.


3 hours later, cable modem is back out.


Whatever, Scott or I then un plug the cable modem. instead of hooking up our device to where cable modem was plugged in, we ground out the cable against the wall jack outlet three or four times, and then reset the cable modem.

cable modem works fine

3 hours later, cable modem is back out.

Now you can see this being an inconvenience to most anybody, but Scott and I both don't really care that much. Until it doesn't come back on of course.

So for about 3 months' we'll deal with it, and then call cable guy back out.

At this point I am 100% sure it's a line problem not the modem.

OH NO!

Cable guy replaces cable modem. " Your digital TV is working so nothing is wrong with your lines"

Whatever, with new cable modem in place, I get internet for another 3 hours at a time.

Most normal human beings would be pissed off by now, because with a new modem in place, guess what. yep. no more service after three hours.

One more month goes by, and then modem goes out again. This time though, apparently our modem was causing other modems to not be able to log on. Whatever.

Cable guy comes by yesterday. Scott and I both know exactly what's going to happen.

We're going to tell him we just had the modem replaced, that there is a problem with the lines somewhere. He's going to tell us that the lines are fine because the digital cable is working, and that he's going to replace the modem because it's bad.



We tell him there's a problem witht he lines somewhere.

He tells us that the lines are fine because the digital cable works, and that our cable modem went bad.

Dude leaves and goes home, new cable modem is installed, and 1 hour later internet goes back out.


I love myself!


This time i'm like hwatever.

I call up cable people

if you are having a problem with your service, please press 1

if your pc is something else press 1
if your cable light is flashing press 2

i press 2

Hi this is so and so, how many i help you?

This is pretty much exactly what I tell her

Hi so and so, I just had a tech come out who replaced my modem when i told him it was a line problem , and that my internet would go out in about 45 minutes. well it's been 50 minutes and my modem is no longe rfunctioning, so i need you to schedule a date where a cable guy can come back out, and ignore me telling him that there is a line problem and instead give me a new modem because he tells me thats the problem so i can have internet for another hour before claling you again. so if you could just make that appointment for me so we could keep the cycle rolling, that'd be great.

scott is about dying at this point.

He should be.

Amazingly they check the line this time and actually find 'strange activity' on the line. whatever. i burst out laughing because i couldn't keep a straight face about the entire thing. it's fucking great. i told them why i was laughting.

peace
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rest in peace tim.
Old 08-11-2004, 01:44 PM
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Joe
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I cant wait for the Verizon fiber to come online...
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Old 08-11-2004, 02:53 PM
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dan
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yeah fuckin a.

got roadrunner back in 99. i think we were like the first 10 residences in lakeland to get it. since then, we've been through about 6 boxes. thing is, they usually give you another USED one, so if it's anything like the one's that have been in my house, they've been thrown against the wall in anger, and been bitchslapped on many occasions out of frustration. (those plastic cases are damn sturdy though)

finally i got sick of the ghetto bitch on the phone and said bring a friggin guy out and the guy that came out was one of the few that knew what he was doing. hooked up his gimmick, i showed him the attic and then he went outside and found some line troubles. fixed a splitter connection and have been online since (going on like 2 months or so)

RR sucks as far as customer service and reliability, 6 months is about tops for your connection to last. then it starts going offline for about an hour then three hours then all afternoon. then it just dies everytime you try to get online.

i hope we get something better out here. i miss the 'ole days back at UCF with their 'big brother' watching me and the shitty 10baseT ethernet.
Old 08-11-2004, 05:45 PM
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Tom
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LOL!! damn thats funny....but the situation is shitty

people are very ignorant....and they probably knew there was somthing wrong but instead of having to actually WORK, they give you a temp fix and hope that you know NOTHING about computers....alot of businesses do the same shit, its all laziness and ignorance
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Old 08-11-2004, 06:25 PM
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I am going to call them every day

ten times a day

until this is resolved


hahahah

in fact, the guy comes tomrorow

I HOPE he only replaces the modem

SO I CAN CALL AND YELL SOME MORE
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