unfortunately in this business, 100% of customers will not be happy. i take great pride in my work and if i miss something, i assure you, i will make it right. i have been in this game long enough to not miss the stupid stuff, but every now and then, something might slip by. i would just wish that if something does go wrong, that the customer would give me the chance to correct it.

i also cannot control everything that happens in the shop. if someone feels that they were treated unfairly, i personally apologize even though i dont even run that portion of the company. 90% of the time, it all just boils down to miscommunication. not everyone understands my sense of humor and if someone feels that i personally treated them poorly, i'm sure my style of jokes just went misunderstood.

as far as actual mechanical errors, please PM me and let me know what it is that has happened. i build the motors at the shop, but do not install them. i do my best to QC the guys' work, but i cant check every single bolt that they turn. if i have an employee that is letting sub-par work leave this shop, i need to know ASAP so that i can assess the situation and react accordingly.

spreading stories and/or rumors do not go a long way to improving product, but letting me know exactly what has happened and who did it DOES help me.