Tampa Racing - View Single Post - Darkside, and S&R performance,

Jul 26, 2010 | 09:38 AM

#13 (permalink)

S&R performance

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Joined: Dec 2006

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Quote:

Originally Posted by THE_ONE

The IS300 went to S&R for a blown head gasket. $10,000 later the car still doesn't run (this includes upgrades and repairs). The car came into Darkside not running. Upon further inspection it turns out that some pins are not in the right spot on the ECU. The car has an unversal AEM EMS with a custom harness. The pins that where mixed up included some injector and coil trigger wires. There is no way that the car could ever run correctly in that condtion.

Once that problem was corrected we got the car started. The car ran poorly and smoked a lot. We never took it out of the parking lot. We did a compression and leak-down to check for engine damage. It failed both test. Once the engine was apart we discovered crack ring lands on three different pistons.

I'm not sure if the damage was caused by S&R or not. But if it was not, they did a very poor job in diagnosis of the 'blown head gasket'. They could have done a simple test when they got the head off the car to determine if the bottom end was damaged. Instead they elected to put the car back together with a rebuilt head and still have low compression after the 'repair'.

You cannot correctly fix the problem if you do not know what the problem is. Diag is the most important part of the repair.

I like the guys at S&R, we have a good relationship; however, they dropped the ball on this one.

Fist off the bill was 7500

$5400 in parts that the customer picked out himself
The labor was 2100

The customer brought me a car that was overheating. We did perform the all the tests that were required. Unfortunately the head was so badly warped that we could not get an accurate reading from compression or leak down. We did advise the customer the head had to go out for machine work.

Meanwhile, the customer had me order an SRT intake manifold that required a new intercooler setup and power steering reservoir modification. That took at least 20 hours to fabricate that I only charged him 5 hours for.

The ecu harness was made by Dezod and the AEM was also configured by Dezod. This was also something that the customer picked out and had to have because the SRT Intake required a stand alone ECU that they failed to mention on their website. IT wasn’t until we called them that they admitted what else was required to complete the job.

The AEM and intake manifold took forever to receive (months) and the customer was getting very upset (as he should be) at the manufactures. When the last part came in from Dezod on a Friday, by this time the customer had became very anxious to get his car back; like that day. I told him it will be a couple days to a week, before we could get his car back into rotation and the customer got very pissed off at me and demanded his car back. So before we could do real testing with car he picked it up.

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