whoo hoo...yesterday morning i got a call from adam at xat and he basically told me what taylor had said further up in the thread. they fired that one mechanic and in the next couple weeks or so they'll take my car back and do the job the mechanic was supposed to do the first time! that's awesome.l..cuz i was having a reaaaal shitty day and that just made it sooo much better. thanks guy..hopefully everything will go smoothly next time!