I don't like to defend shops but at the same time I don't like good reputable shops to be trashed; sort of. S&R has a good staff. Taylor alone has probably been around longer than most posting in this thread. Including myself. And when I say around I mean building motors, working in this industry, etc. S&R actually has and keeps insurance for their building, customer's cars, their employees (I think) and many other things. They're definately in it for the long haul. That's more than 95% of the other local shops can say. If you don't like something it's simple. Move on or voice it to them