She most likely signed something to legally protect them, HOWEVER, here is what you do:

Give them notice, written or verbal, of the resolution your seeking. Sometimes a Fax or Certified letter will help, as a phone conversation can be easily disconnected or become heated, the seriousness may not be portrayed. Tell them, if I do not get this resolution within X Time, here is what I am going to do; *NOW* before doing any of the below, make a post on TampaRacing with the Dealer's Name/Location in the Subject, and make sure it's in the body too, make sure you share your experience factually.

- File a report with the BBB
- File a claim with the COUNTY Department of Justice and Consumer Services
- File a report with the Department of Motor Vehicles Licensing
- Continue to run reviews online about their business so that if anybody searches them or searches for directions to them on Google, they will see your reviews.
- Issue a chargeback with Credit/Debit card company (if you paid this way) You may not win, but it will cause sever hassle for them to dispute it back and forth.
- File a civil suit in the county (Only costs <$100) you may not win, but I am sure they don't want to show up for court.

Do this after about 24 hours since you made the TampaRacing post, now when you google their dealership name, or the dealership name and the area their in, your post will be on the top of Page #1 of Google... Tell them to do this to see that you are very serious about reaching a resolution.

Hope this helps, sometimes you have to take the law into your own hands... IF THEY still don't reach a resolution, do absolutely everything mentioned above.

Good luck.