Ya, that is NEVER normal. I love when service people do that. I have a SRT Caliber as a DD and the fog lights are warrantied for cracking and mine clearly has one. The service chick sold me that the 1/2" crack is actually a "mold mark" from when they made it. I gave her credit for saying it with a straight face though. I let it go because of creativity a guts. LOL. I'll get with her when it eventually cracks through.