"While we're still the U.S. sales leader, we acknowledge we have disappointed you," the ad said. "At times we violated your trust by letting our quality fall below industry standards and our designs became lackluster."
So do they get a refund or something?
I think they will say anything to keep their head above water, even if it means tarnishing their own name. If they were honestly sincere, they should have said something a long time ago instead of when they need money.