Although it would help to know which model number alarm you have, generally, do as notlaDstyle said. It doesn't matter that your alarm has all the extra functions, hitting the lock button just allows the alarm module to "see" what specific frequency that remote will be spitting out and memorizes it. Don't hit any other buttons on each remote when programming except for the lock button.

And as far as no help over the phone, as a fellow shop owner, you have to understand how many calls we get like this a day from non-customers (especialy those who purchased from eBay-any shop owners' worst nightmare). It is hard enough to support our families and those of our employees but to stop 4-5 times a day to stop working on a paying customers' car and give out free info every other time the phone rings is just not cost-effective. That is why many have learned why they got their item so cheap-NO LITERATURE OR CUSTOMER SUPPORT. I would have charged you the same amount you paid for that remote however we would have programmed it for free (if you had purchased /installed the original alarm through us, we probably could have even gotten your original remote warrantied out at no charge!) I don't mind helping out on these forums for free but that is because we have gotten alot of help here, and we have had so many other paying TR members through my shop over the years...