Chris does A LOT of work. Not making excuses for them, but the are busy this time of year. It does sound lke you have been patient to this point. Just keep on them. I had to make a few calls to get them on my re-burn. I usually find being rude doesn't get good results. Maybe use the approach that you need to get the car running by a certain deadline. I hope that you are as happy with the end results as I am with mine. BTW, I have never spoken with Chris. Monty is usually easy to talk to and seems to be a straight shooter.