Here's the sad thing, when we send off a Dual unit for warranty, our distributor sends out a new unit up front. Turns out Dual doesn't even repair their systems-they just wholesale them to a refurbishing company in China who apparently repairs and rebadges them and resells them on the internet on the black market-they don't even carry an authorized refurbished line in house themselves! I have had my share of failures on these listed cheapies. I try to talk the customer into at least a JVC (only $100 difference and 100 times better quality/screen size). We sell these Duals for like $425 carryout. One out of 8 or so come back. JVC sells for $525-I have NEVER warrantied one out. Same with the flip outs although price difference is a little wider. You get what you pay for though...