Originally Posted by John

for those that didn't read all the way to find the shop owner's response:



Now, as a shop owner myself of 7+ years, of course a few cars get damaged here and there - its a numbers game. Sometimes you fuck up and its your fault, other times you didn't do anything and bad luck strikes. In either case, my response was always the same: if the car was in my possession, it was my responsibility. The 3 total cars that had minor damage to them were all fixed on my dime - insurance companies were NEVER involved.

For some reason, i'm not sure why, shops always try to scrounge in this area. This is the very worst place to scrounge, b/c one unhappy customer can easily cripple a shop's reputation for years. There's a couple of shops around here that still haven't figured that out, and thus, there's quite a few shops here with the "shady" label. Do what it takes the make the customer happy, so long as they are being reasonable in their requests (which i believe she was in this case).

Customer service appears to be a long lost art, and so has personal responsibility.