+1 on why they wouldn't take the bumper and hood off, i imagine that'd make it easier to paint anyway, my bumper cover is like 8 screws and my hood is 4 bolts...seriously?

even if you didn't align the hood and bumper 100% perfect after i'd be OK with that so long as it was at least a halfway decent paint job...geez, that sucks man, i really hope you get this settled