i do the same thing.. i did take my bike back to where i got it once, for a tire to be replaced under the service plan. the counter guys were assholes, blah blah about why this isn't covered or that isn't covered and how it will cost me 300$ and i left, went to someplace else where they took the bike, did the work and called me when it was done. no hassles, no money out of pocket.


i've been back 2 twice for tires, but screw me around once and i'm gone from them too. wayyy to many shops to get screwed around by the same one twice.


if bike shops treat people like bmw's dealer service dept treated them, we'd all enjoy our time spent at the shop and prob spend more money there.