Originally Posted by dkutin

Respect your customers. My biggest problem with service centers is when the people behind the counter treat me like I am an idiot. Granted, they may know more about a specific part or how to perform a specific service, but I ride the bike every day and know how it runs.

Here is an example. I go to a service center for my 14,500 mile maintenance. They charge me $500, which is steep but I don't mind paying if everything is going to be done well. I get my bike back a week later and it over heats for the first time. It continues to over heat the next two times I take it out for test rides so I bring it back and tell them they did something to make it over heat and they tell me it has nothing to do with the service they performed and I need to pay them more money to diagnose and fix the issue. WTF!?! The bike never over heated once in 14,500 miles. I take it in for service and when I get it back it over heats every time I ride it. It does not take a mechanic to figure out it is over heating because of something they did during the service. To tell me it is unrelated and I need to pay extra to fix what they fucked up is a great way to lose my business. It is not the money, but the lack of respect that is the big issue with me.