Originally Posted by
Drewster
I am asking everyone that I know about this. So now its your turn.
When ever you take your bike to the dealership for service, what are the top 5 reasons you don't like to go in the first place. I am trying to get our service dept more business. To be able to get this shop set up right, I need to know what people don't like about them. Then use that to work on. So please post up.
Customer Service:
I like to be treated well, like I am with people who appreciate that I have chosen to bring my business to them.
When interacting with the service and / or sales staff, I expect them to focus on me, no distractions.... and be knowledgeable.
I want them to not be "Order Takes", but consultants (provide suggestions and options to my particular issue at hand).
Quality Work / Products:
I recognize the inherent expense to operating such a facility, so I expect there is an up-charge for services rendered.... they need to turn a profit to stay in business.
However, I also expect the price to not be grossly inflated.
My expectation is that the products will be of reasonable high quality and the vehicle will leave in better shape than it came in (no collateral damage due to service).
So for me, it's two fold: Customer Service and Quality Workmanship
If you want to lose me as a customer, allow me to perceive that you fail to put forth a genuine effort to meet me very basic expectations.
Generally, I give one strike with businesses.