Damn, them boys are getting beat up alot lately. Not sure what's up but we've seen the evidence of fallout here at the shop lately also (not to mention the horror stories from bad installs here on this forum and caraudio dot com). We just repaired a Viper 5900 install they had done because the module fell out from under the dash-not once, but twice! The guy brought it back to them the first time, they "repaired" in like two minutes, it fell out again two days later! Seems if you don't pay extra for the "high security" install, they just don't even bother mounting the brain at all?!? Had another customer in here last week that paid us to redo his tint because he paid $89 for two front windows tinted "lifetime warranty" (price alone, this is $30 more than we charge) and it peeled less than a month later from the top. They redid it again but blamed it on him. It happened again in less than a week! He finally brought it to us (under his neighbor's referral), and we just stripped and retinted it with our LLumar film (he still paid $30 less for the whole job with us including stripping) and headed back to them for a refund (tint we removed didn't even seem to be LLumar-even customer could tell the difference!). He also showed us the price quote for his audio install, which was all parts above retail by about 10% and what seemed to be a shop hourly labor rate of $90??? Needless to say, we completed his install today, in one day, price was exactly what we quoted ($289 less than B.O.). He is sending his boss in tomorrow for a new stereo and subs (his boss cancelled his appointment with Buzz Off last week due to this guys bad dealings). I don't see how they can continue to make a living like this. We would be out of business out here in 6 months if we operated like that. Buzz Off wasn't always like that. Wonder what has changed there....