they are still understaffed. I was taking an avg of 55 calls a day while others were at 20-40 calls a day had 90-100% feedback scores from customers. Had the shortest call time avg. 3 min 30 secs. I basically got the customer on the phone before they were even half way done telling me what was wrong there shit was up and running again acct credited and notated. I got fed up with the pay and Getting marked off internally for shit. I had one of the lowest scores inside the center. They scored you inside based on if you got the customers e-mail address used some stupid program CTI to mark why they called... which by the way is done in the other program as well. And if lets say the customer cant get online but the mdm is online with great signals and the customer tells you 1 of 2 pcs cant get online, they would still ding you for not pinging the 10. ip address . I pretty much told them to take the scores and shove them up there ass. I know Im helping the customer and getting there problem fixed and making them happy and thats all that should matter.