Originally Posted by nunyo

I reject your analogy, it doesn't fit. While there was indeed an unacceptable potential for injury, there was no actual injury. I've made it perfectly clear how I would have handled this situation, most of you seem to disagree with me. That's okay, disappointing in my opinion, but okay.



This little rant deserves little in way of response as far as I'm concerned. Your ethuggery is unimpressive.



The bike owner took the bike to the shop partially disassembled for a reason, most likely an effort to spend as little as possible on labor (which is fine). To then expect the shop to do more labor for free is not fair to the business in my opinion. You won't find too many shops that are willing to give you their resources (tools) to work on your own stuff at their shop so that you can avoid paying them to do it. If you find one, let me know, I'd love access to a four post lift and an alignment machine. Fasteners aren't free, look at the faring stay mounts in the original pictures. If the windscreen fasteners were in similar shape, it's no wonder that they weren't reusable. The zip ties are a viable temporary solution to the problem.

I'm not trying to paint the bike owner in a negative light, I can see all of this going down without any malicious intent from anyone. I don't believe that this experience is indicative of what RTM customers normally see. I think there were some mistakes made and it has snowballed into an unnecessarily public discussion, mostly among people who were not involved at all (myself included of course).