I edited my original post to reflect this information before there were any replies to my post over here. To reiterate, there is no effort on the part of Pure Acceleration to sling mud at RTM. That was just the way things looked before I had the rest of the facts.

That would be a different situation now wouldn't it? The fact is the owner of the bike was not injured. Yes, it is serious situation and he is quite lucky to have kept the bike upright, but there was no injury to the owner of the bike in this particular situation. The injury to RTM is clear, they're receiving a lot of bad publicity over this. I've not once stated that the work is acceptable, only that the shop should be given a chance to make it right before dirty laundry is aired out all over the internet. Businesses are run by people, people make mistakes sometimes. Some of you feel like this mistake is so egregious that RTM (the company) doesn't deserve an opportunity to make the situation right before having a mistake made by one of their techs (a person) posted right in the middle of their customer base.

As they say, you can't un-ring the bell so I guess there's not much point in my continuing this argument. I can certainly see the point of view of the bike owner and thread starter. I would be pissed off and freaked out if this were my bike, but when I have a problem with a business, especially a locally owned shop, I start the resolution process with the people in that shop. Not until I feel like they're unwilling to make the situation right will I attempt to cause injury to the shop.