i dunno it kind of sounds like he gave rtm a chance to correct the problem when they were informed. but in true shady shops fashion they dismissed the problem and didn't offer to correct it in hopes it would just go away. well now he has to pay the price for tring to take advantage of this customer.

with me you get one chance to fix your mistake and man up. you choose to take the low road and hope i am bluffing you would end up with this very similar thread.