As always, two sides to every story. One side may be a little more right than the other but this is the first negative thing I've heard about S&R and one bad experience shouldn't be enough to turn anybody off. If it were, there wouldn't be any shops for anybody to take their car.

I've known some terrific mechanics that got chased out of the business by pain in the ass customers.

I've also known some terrific mechanics that had the diplomacy of Hitler.

Better for both sides to learn from the experience and move forward. My bets are that S&R will rise to the occasion and do what they need to do to make customers happy. If I'm wrong about that then they won't last more than a couple years, if I'm right they will be around until I retire from tracking, which hopefully won't be for another 25 years.