There is only one dsm shop that always comes up like this and its SBR.
Makes you wonder why.
I refuse to use them but can quote many others who have gone threw hell with them. Anyone who is on dsmlink just search around there. There has been several f-ings from SBR to people on that board reciently. People call and ask if something is in stock and are told it is. Then to find out a week later that it isnt and if they want to cancel the order the will pay a restocking fee. There are people who swore by them just like some of you till the SBR way finaly caught up with them. Now that they also have been f-ed by them they start to see its not worth the gamble dealing with a shop thats hit or miss as much as SBR is.