I worked for Ferman once and watched them do the where's the keys thing alot, Even seen them have the person take the car home they were interested in until they found the keys, the GM had the keys the whole time.
I had a bad exp with Tarpon Dodge like that, made a deal over the phone on a used truck and when I got in there had them try to add a surcharge Dealers fee. Told the GM he was a lying Prick and walked away only to have them call me the next day 100 times,I then told him they would have to take 500 off the agreed price because of a Customers fee.(if they wanted me as a customer they would take another 500 off) they didnt like that, hehe btw if you say where the F**K are my god damn keys real loud in the middle of the showroom they magically appear(those are the magic key finding words) had a customer once say I guess we checked everywhere but inside the tires of this car(the one he was looking at) and slashed the tire of the vette, man that was messy, cops were called and the guy had to pay for the tire but the cops got him his keys. The sales game is a slimy prick infested game today, the corporate structure has done it, look how many people are turned over in most of the corporate owned dealerships. its disgusting, I buy from Karl Flammer and deal with The GM directly no BS they know me and know it will be an easy deal because I know the prices they really pay and they know that I know it, I allow them $500 on each car and they dont try any crap on me, bought a 02 GT Convert for $6500 under sticker for Father in Law. this was in 02. because I respect their profit and they respect me. the least I have saved was $2800 on a used truck, I know the buisness and have friends in the auction buisness and know what they should make.