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Old Oct 21, 2002 | 06:52 PM
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Aharon
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Joined: Jan 2003
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Default Wow, customer service. What the heck.

So, I have this X-Pipe and CatBack I need installed. FordMan (Scott) refers me to a friend who is starting a Ford shop. I call the guy and talk to him on and off for 2 weeks while I am waiting for my back ordered Magnaflow stuff to come in..

When it finally does, I call the guy on a saterday morning to tell him it came in. The guy drops everything and tells me to come over so he can install it... He did a great job!

But, thats not the best part.....

Monday morning the guy calls me.. AND ASKS ME HOW I LIKE THE EXHAUST, AND TO MAKE SURE HE DID A GOOD JOB. Even if he did a shitty job, I would still have been happy after recieving that phone call. I have never had a performance shop call me to make sure everything was ok before.. Customer Service goes a long ways, even when its automotive related.

Scott, give the guys name and shop name.. I forgot already... I am not good with names.
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