well it sounds like he had a bad experience for sure. That sucks. In my experience though greg is as honest and hardworking tech as there ever was. If there was something done incorrectly I would be extremely suprised to find that greg didnt do everything in his power to fix the issue, if he was made aware of it. He and frctom are a great pair and it is hard to find a shop that is more down to earth and less condescding than those two.